Partner Support

We’re Here to Help With Your Technical Integration

EvolveBioPepTech provides dedicated technical and platform support for approved partners operating within the managed EvolveBioPepTech ecosystem.

Support is provided by EMS Backend Services LLC, the official technology provider for the platform.

If you need assistance with your storefront, product feeds, inventory syncing, order routing, or platform configuration, please use the form below and our team will respond as quickly as possible.

Support requests are prioritized based on urgency, platform impact, and partner status.

What We Can Help With

Technical Support includes assistance with:

• Product feed access, visibility, or formatting

• Inventory synchronization issues or discrepancies

• API or CSV order submission setup and validation

• Order routing or fulfillment-related errors

• Checkout configuration and payment processor integration

• Website hosting, performance, or uptime questions

• Technical errors, system warnings, or platform alerts

• Compliance-related page updates and required disclaimers

• Website edits or changes (included in your plan)

• Partner onboarding and platform usage questions

If it connects to your EvolveBioPepTech storefront or integration, this is the right place to ask.

What We Cannot Assist With

To keep support fast and effective, the following items are outside the scope of technical support unless you are enrolled in a separate paid service:

• Marketing strategy or campaign planning

• SEO optimization or ongoing SEO work

• Social media management or content creation

• Google Ads or paid media management

• Third-party platform policies or enforcement decisions (Shopify, Wix, etc.)

• Payment processor approval, underwriting, or account decisions

• Customer service for your end customers

• Medical, scientific, or research guidance of any kind

Support requests outside this scope may be redirected or declined.

Response Expectations

• Most support requests receive an initial response within 1 business day

• Critical platform-impacting issues are prioritized

• Resolution time varies based on issue complexity and third-party dependencies

Before You Submit a Request

To help us assist you quickly, please include:

• Your storefront URL

• A clear description of the issue

• Any relevant error messages or screenshots

• The affected product, order, or page (if applicable)

Incomplete requests may delay response time.

Submit a Support Request

Use the form below to contact the EvolveBioPepTech support team.

For compliance-related questions, wording reviews, or uncertainty about acceptable content, contact support before publishing.